Customer Care Centre
With our self-operated customer care center, we offer you an attractive outsourcing solution. You benefit from a continuous accessibility, higher customer loyalty and sustainable image gain while optimising your processes and costs at the same time.
The GROUP7 service package includes full customer service, which is represented by a specially trained team that acts as your brand. Our customer care team looks after the needs of your customers. Their tasks include customer support and sales support via telephone, e-mail and the online shop, order acceptance, recording and processing complaints and return management, real-time shipment tracking as well as detailed advice on individual products. The service is offered in several languages to support international customers in their native language.
Even customer-specific and personalised orders with special requests are accepted and processed directly in our GROUP7 Customer Care Center.
- Base data mangement
- Product advice (Use, care etc.)
- Order processing
- Acceptance and processing of returns and complaints
- Repair processing w/ and w/o warranty (incl. cost estimates)
- Spare parts procurement
- Sales support
- Creation of quotations, invoices, credit notes
- Sales campaigns (special prices, Up- and Crossselling, season sales, etc.)
- Scheduling of appointments (External service contacts, trade fair, event appointments, etc.)
- Acquisition of new customers
Lower process costs, selective target group approach and increase in sales quotas are only a fraction of the benefits. The main focus is customer care and return management. If desired, the GROUP7 customer care center can take over complete sales support tasks in a time-saving and effective manner.