Customer Care Centre

With our self-operated customer care center, we offer you an attractive outsourcing solution. You benefit from a continuous accessibility, higher customer loyalty and sustainable image gain while optimising your processes and costs at the same time.

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Our Services

  • Base data mangement
  • Product advice (Use, care etc.)
  • Order processing
  • Acceptance and processing of returns and complaints
  • Repair processing w/ and w/o warranty (incl. cost estimates)
  • Spare parts procurement
  • Sales support
  • Creation of quotations, invoices, credit notes
  • Sales campaigns (special prices, Up- and Crossselling, season sales, etc.)
  • Scheduling of appointments (External service contacts, trade fair, event appointments, etc.)
  • Acquisition of new customers


Lower process costs, selective target group approach and increase in sales quotas are only a fraction of the benefits. The main focus is customer care and return management. If desired, the GROUP7 customer care center can take over complete sales support tasks in a time-saving and effective manner.