Customer Care Centre
With our self-operated customer care center, we offer you an attractive outsourcing solution. You benefit from a continuous accessibility, higher customer loyalty and sustainable image gain while optimising your processes and costs at the same time.
- Base data mangement
- Product advice (Use, care etc.)
- Order processing
- Acceptance and processing of returns and complaints
- Repair processing w/ and w/o warranty (incl. cost estimates)
- Spare parts procurement
- Sales support
- Creation of quotations, invoices, credit notes
- Sales campaigns (special prices, Up- and Crossselling, season sales, etc.)
- Scheduling of appointments (External service contacts, trade fair, event appointments, etc.)
- Acquisition of new customers
Lower process costs, selective target group approach and increase in sales quotas are only a fraction of the benefits. The main focus is customer care and return management. If desired, the GROUP7 customer care center can take over complete sales support tasks in a time-saving and effective manner.