GROUP7 has many years of experience in return management and offers a fast and comprehensive service. Transfer the responsibility for same-day return processing of your shipments to GROUP7 and benefit from free capacities as well as reduced personnel expenses.
- Delivery of the original goods with return note / label, incl. description of the reason for return
- Acceptance of the return using barcode scanners / photo documentation
- Quality conrol of returned products
- Repair, reconditioning of faulty goods, value-added services
- Repacking, sorting, sealing
- Re-storage of flawless goods incl. adding back into warehouse stock
- Exchange of the goods with same-day return management
- Communication via IT-information, e.g. goods received and restocked
- Customer-Care-Centre for direct communication with customers
- Disposal / recycling of goods, which are no longer usable
- Documentation of all processes
- Payment processing / shipping of replacement articles
Leave the handling of your return management up to us and ensure a fast, smooth and flexible dispatch.